Troubleshooting App Issues

If the suggested steps toward resolution do not resolve your issue, please contact support for further assistance. 

Issue: App does not turn on 

Resolution: 

• Unplug the probe, replug it back into your mobile device or tablet
• Restart your mobile device or tablet
• Delete and reinstall the App 

Issue: App crashes

Resolution: 

• Close the App and restart the App
• Check for software updates in the Apple App Store

Issue: App opens but will not scan 

Resolution: 

• Close the App and restart the App
• Make sure the probe is charged. If the probe is charged, contact Support