If the suggested steps toward resolution do not resolve your issue, please contact Butterfly Support for further assistance.
- Close and restart the App.
- Check for software updates in the Apple App Store.
Screen is blank or frozen
- Unplug your probe from your mobile device.
- Close and restart the app.
- Reconnect your probe to your mobile device.
App does not turn on when probe is connected
- Unplug the probe, replug it back into your mobile device or tablet.
- Restart your mobile device or tablet
- Delete and reinstall the App.
App does not recognize probe
Follow the instructions in Troubleshooting the Probe and Charger.