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Troubleshooting App Issues

If the suggested steps toward resolution do not resolve your issue, please contact Butterfly Support for further assistance. 

App crashes

  1. Close and restart the App.
  2. Check for software updates in the Apple App Store.

Screen is blank or frozen

  1. Unplug your probe from your mobile device.
  2. Close and restart the app.
  3. Reconnect your probe to your mobile device.

App does not turn on when probe is connected

  1. Unplug the probe, replug it back into your mobile device or tablet.
  2. Restart your mobile device or tablet
  3. Delete and reinstall the App.

App does not recognize probe

Follow the instructions in Troubleshooting the Probe and Charger.

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