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Troubleshooting App Issues

If the suggested steps toward resolution do not resolve your issue, please contact support for further assistance. 

Issue: App does not turn on 

Resolution: 

  • Unplug the probe, replug it back into your mobile device or tablet
  • Restart your mobile device or tablet
  • Delete and reinstall the App 

Issue: App crashes

Resolution: 

  • Close the App and restart the App
  • Check for software updates in the Apple App Store

Issue: App opens but will not scan 

Resolution: 

  • Close the App and restart the App
  • Make sure the probe is charged. If the probe is charged, contact Support

 

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