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Troubleshooting App Issues

If the suggested steps toward resolution do not resolve your issue, please contact Butterfly Support for further assistance. 

App crashes, or screen is blank or frozen

  1. Unplug your probe from your mobile device.
  2. Close and restart the App.
  3. Ensure you have uploaded any unsaved studies to Butterfly Cloud.
  4. Delete and reinstall the Butterfly iQ app on your mobile device.
  5. Reconnect your iQ to your mobile device.
  6. If issue continues to occur, contact Butterfly Support with a description of the issue.

App does not turn on when probe is connected

  1. Unplug your probe from your mobile device.
  2. Close and restart the App.
  3. Ensure you have uploaded any unsaved studies to Butterfly Cloud.
  4. Delete the Butterfly iQ app from your mobile device.
  5. Restart your mobile device.
  6. Reinstall the Butterfly iQ app.
  7. Reconnect your iQ to your mobile device.

App does not recognize probe

Follow the instructions in Resolving Connection Issues.

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