If the suggested steps toward resolution do not resolve your issue, please contact Butterfly Support for further assistance.
App crashes, or screen is blank or frozen
- Unplug your probe from your mobile device.
- Close and restart the App.
- Ensure you have uploaded any unsaved studies to Butterfly Cloud.
- Delete and reinstall the Butterfly iQ app on your mobile device.
- Reconnect your Butterfly probe to your mobile device.
- If issue continues to occur, contact Butterfly Support with a description of the issue.
App does not turn on when probe is connected
- Unplug your probe from your mobile device.
- Close and restart the App.
- Ensure you have uploaded any unsaved studies to Butterfly Cloud.
- Delete the Butterfly iQ app from your mobile device.
- Restart your mobile device.
- Reinstall the Butterfly iQ app.
- Reconnect your Butterfly to your mobile device.
App does not recognize probe
Follow the instructions in Resolving Connection Issues.
