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Troubleshooting Study Issues

If the steps toward resolution suggested below do not resolve your issue, please reach out to Support.

Issue: Cannot upload a study; study remains in Outbox

Resolution

  • Make sure your mobile device has network connectivity (WiFi or a cellular connection).
  • The Butterfly Cloud service may be undergoing maintenance or may be unavailable. Try again later.

Issue: Deleting individual scans

Resolution: 

  • It's not possible to move or delete individual scans at this time.
  • While this tip will not resolve images already on Butterfly Cloud, you can deselect images in a study before it uploads.
  • Deleting individual scans is in the product roadmap for future release. 
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