If the steps toward resolution suggested below do not resolve your issue, please reach out to Support.
Issue: Cannot upload a study; study remains in Outbox
- Make sure your mobile device has network connectivity (WiFi or a cellular connection).
- The Butterfly Cloud service may be undergoing maintenance or may be unavailable. Try again later.
Issue: Deleting individual scans
- It's not possible to move or delete individual scans at this time.
- While this tip will not resolve images already on Butterfly Cloud, you can deselect images in a study before it uploads.
- Deleting individual scans is in the product roadmap for future release.