Below is a brief summary of some common alerts you might receive while using the Butterfly iQ app. For more troubleshooting information, check out our other troubleshooting articles: Troubleshooting App Issues, Troubleshooting Imaging Issues, Resolving Connection Issues and Resolving Charging Issues.
"Device Passcode Required"
This indicates that your mobile device does not have a passcode. Butterfly requires the mobile device to have a passcode for patient data security. Tap Open Settings to enable and configure the passcode for your mobile device.
- Make sure your mobile device has network connectivity (WiFi or a cellular connection).
- Try to re-enter your credentials.
- Reset your password here.
If the steps above are not successful, it may indicate that the Butterfly service is undergoing maintenance or is unavailable.
"Forced Log Out"
This indicates that your mobile device no longer has a passcode. Butterfly requires the mobile device to have a passcode for patient data security. Tap Settings to enable and configure the passcode for your mobile device
"Cloud Access has Ended"
This indicates that the Butterfly subscription has expired. Renew your subscription, or contact your administrator to have your subscription renewed. Contact Butterfly Support if your subscription has not expired and you see this message.
"Probe Temporarily Disabled"
This alert is displayed when your mobile device has not been connected to the Internet within the last 30 days. Reconnect to the Internet and tap Refresh.
"Scanning can resume after cooling is complete"
This alert is displayed when the probe has become too warm for scanning. The system limits patient contact temperature and will not scan at or above 43°C (109°F). The system provides this alert prior to shutting off. Disconnect the probe and allow it to cool. You can access other features of the App while the probe is disconnected.