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App Alerts and Messages

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App opens but cannot log in: Device Passcode Required

This indicates that your mobile device does not have a passcode. Butterfly iQ™ requires the mobile device to have a passcode for patient data security. Tap Open Settings to enable and configure the passcode for your mobile device.

App opens but cannot log in: Login Error

  • Make sure your mobile device has network connectivity (WiFi or a cellular connection).
  • Try to re-enter your credentials.
  • Reset your password using a desktop computer browser to access the Butterfly Cloud (cloud.butterflynetwork.com).

If the steps above are not successful, it may indicate that the Butterfly Cloud service is undergoing maintenance or is unavailable.

Forced Log Out alert appears 

This indicates that your mobile device no This indicates that your mobile device no longer has a passcode. Butterfly iQ™ requires the mobile device to have a passcode for patient data security. Tap Settings to enable and configure the passcode for your mobile device. has a passcode. 

Cloud Access has Cloud Access has Ended alert appears

This indicates that the Butterfly Cloud subscription has expired. Renew your subscription, or contact your administrator to have your subscription renewed, or contact Butterfly Support., or contact your administrator to have your subscription

Disabled alert Probe Temporarily Disabled alert appears

This alert is displayed when your mobile device has not been connected to the Internet within the last 30 days. Reconnect to the Internet and tap Refresh. the last 30 days. Reconnect to the Internet and tap Refresh.

Scanning can resume after cooling is complete alert

This alert is displayed when the probe has become too warm for scanning. The system limits patient contact temperature and will not scan at or above 43°C (109°F). The system provides this alert prior to shutting off. Disconnect the probe and allow it to cool. You can access other features of the App while the probe is disconnected.

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