You can purchase a Butterfly iQ with either a Lightning or USB-C cable. To read more about the specific devices we support, click here.
We understand our users are invested in ensuring their ability to use their Butterfly iQ long-term. As technology evolves and the personal mobile devices you use change, we are committed to evolving with you. If your cable type no longer meets your needs, we can help.
Email email@example.com with the subject line "Lightning to USB-C Swap" or 'USB-C to Lightning Swap", as appropriate. In the body of the email, include:
- A picture of the back of the probe(s) you want swapped, including the probe's serial number.
- Your current shipping address.
If you are not the administrator or purchaser on file, further confirmation will be necessary prior to initiating a device swap.
We will work with you to execute the exchange. Once we receive confirmation (via tracking number) that the original probe is in transit back to us, we'll ship you the new probe for free.
Adapters do not have the data throughput required for the Butterfly iQ to function, so adapters are not supported.