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Resolving Firmware Update Failures

If you experience issues during a firmware update, complete the following steps:

  1. Disconnect it from your mobile device.
  2. Hold down the battery indicator button on the probe for 10-15 seconds. If the device has any battery power remaining, the battery indicator will light up for a few seconds, then turn off, then flash three times.
  3. Reconnect it to your mobile device.

If this does not resolve your issue, please contact Butterfly Support.

 

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