In order to use the Butterfly iQ, you must log into the Butterfly iQ app, which requires an email and password. Butterfly Network cannot create your account and set a password for you.
Once you have purchased the Butterfly Cloud, you will receive an email invitation with a link to create your Butterfly Cloud account and password. Follow the instructions provided in the email to access the Butterfly Cloud and to create your password.
If you purchased through our Butterfly Store, check your email for a message from Butterfly Cloud that was sent on the day of purchase. The email was sent to the account associated with purchase. Click the Get Started button in this email to activate your account.
Joining a Team
Check your email for a message from Butterfly Cloud inviting you to the team. Click the Join Team Cloud button in this message to activate your user.
- Your team administrator may have forgotten to add you to the team. If you didn't receive an email, contact your team administrator for access.
- If you're unsure who purchased your probe or do not know who your team administrator is, contact Butterfly Support with your probe's serial number for assistance. Your probe's serial number can be found on the back of the box or the probe itself and begins with (21)BN.