Butterfly Troubleshooting Guide

Whether you're just getting started with the Butterfly system or a long-term user, this simplified Butterfly troubleshooting guide will be a resource for common questions and issues. All of the articles linked here can be found in our Support Center and are continually updated as the Butterfly system grows. 

Troubleshooting Procedures and Best Practices: 

1. Getting Started
   • First Time Use
   • User Manual
2. Logging In
   • Non-Domain (Individual/Team) Users
   • Domain (Blueprint) Users
   • Login Issues
3. Roles and Responsibilities
   • User Roles & Permissions
4. Hardware
   • Identify Model of Butterfly Device
   • Probe
     • Overheating
     • Firmware Updates
     • Replacing the Butterfly iQ+ Cable
   • Charger
     • About the Butterfly Charger
     • Resolving Charging Issues
5. Connectivity and System Integration
   • System Integration
   • DICOM Troubleshooting
6. Software
   • Mobile App
     • Release Information
     • Firmware Updates
     • App Alerts and Messages
     • Troubleshooting App Issues
     • Troubleshooting Image Transfer Issues
7. Cloud
   • User Management
     • Team Subscription
     • Domain (Blueprint) Subscription
8. Image Quality
   • Troubleshooting Image Quality
9. Contacting Support
   • How to Engage Support

If you don't see what you're looking for in this list, you can use the search feature at the top of this screen to find what you need using key words. If you are unable to resolve your issue using the Support Center resources, you can contact Support.