About the Butterfly Charger
The charging behavior varies depending on the model and generation of the probe and charger. To understand what is normal behavior, first confirm the model of your Butterfly device, then reference the corresponding section below.
The charger for the iQ3 is a magnetic contact charger. When the charger is placed close to the charge contacts on the probe, the charger should align and attach itself to the probe, and charging should begin. It does not matter what orientation the charger is connected to the probe - it can be attached with the cord facing the front or back of the probe. When the probe is charging, the LEDs will blink to indicate charge status. Four solid LEDs indicates the probe is fully charged.
iQ, iQ Vet, iQ+, and iQ+ Charging
The charger for the iQ, iQ Vet, iQ+, and iQ+ Vet is a wireless charger. The different models and generations of chargers, along with their respective charging behavior, can be seen in the table below.
The probe should be placed on the charger such that the Butterfly logo on its body aligns with the Butterfly logo on the charger itself.
|Probe Charging Pad
|Probe Charger Status
If you suspect the charger is not effectively charging the device, place another device that charges wirelessly on the charger. You can use another Butterfly iQ, iQ Vet, iQ+, or iQ+ Vet probe, an iPhone 8 or newer, or any other device that charges wirelessly.
If the charger does not charge another wireless device, then it is the source of the issue. Contact Butterfly Support for a replacement charger and include your shipping address in the message.
If the charger is able to charge other devices, it is possible the iQ probe is charging, but doesn't look like it is. Follow the instructions in the Resolving Charging Issues article.