If you see the message "Connect your iQ" while your iQ is plugged in, or see an "iQ Connection Error" error message, select your probe model type then follow the listed steps.

iQ3 Instructions
iQ, iQ Vet, iQ+, iQ+ Vet, and iQ+ Bladder Instructions

Need help identifying which probe you have? Please reference the chart here: Identify Model of Butterfly Device

iQ3 Instructions

Before beginning troubleshooting, please ensure the cable connection is complete.

To confirm, hold the head of the probe and base at the cable connection, and press firmly together even if the probe is connected.

If the connection issue continues, do the LED lights turn on after pressing the middle button on the probe?
If nothing lights up, charge the probe for at least 6 hours or overnight. If the probe is on the charger and still doesn't light up please follow the instructions here: Resolving Charging Issues.

If the iQ3 is charged:

1. Save and upload any studies in the capture reel in the Butterfly app.
2. Confirm the phone or tablet software is up to date, then delete the iQ App and reinstall it.
3. Disconnect and reconnect the cable. Please make sure the cable is securely plugged into the base of the probe.
   • Remove the existing cable from the Butterfly iQ3 probe: wrap the probe cable around your wrist while holding the probe firmly in the other hand. Push the cable release button and pull the two apart. Do not use tools to grab the strain relief or the cord, doing so may damage the cable.
     
   • Align the cable connector and the probe, and push the cable firmly into the probe body. When the cable is fully installed, you will feel a light “click” when the cable lock feature engages with the cable.
     
   • A slight gap between the cable strain relief and probe body is expected after connecting the Butterfly iQ3 cable.
     
4. Reset the probe: hold the up and down buttons together for 15 seconds, or until the LEDs flash (lights may be covered, depending on how your fingers are positioned)​.
5. Reconnect the iQ3 to your mobile device.

If your app still does not recognize your Butterfly device, contact Butterfly Support with the serial number of your probe as well as a screenshot of the error message and/or a detailed description of what you’re experiencing.
For reporting purposes, please state whether any patient or user injury, clinically significant delay in treatment or diagnosis, misdiagnosis or adverse event occurred as a result of this issue.

Not all presets and imaging modes are available everywhere. Check for the availability in your country.

iQ, iQ Vet, iQ+, iQ+ Vet, iQ+ Bladder Instructions

First, press the battery button on the front of the probe to ensure it is charged.

If nothing lights up, charge the probe for at least 6 hours or overnight. If the probe is on the charger and still doesn't light up please follow the instructions here: Resolving Charging Issues.

If the probe is charged:

1. Disconnect the probe from your mobile device.
2. Save and upload any studies in the capture reel in the Butterfly iQ app.
3. Confirm the phone or tablet software is up to date, then delete the iQ App and reinstall it.
4. If your probe is an iQ+, disconnect and reconnect the cable following the instructions here.
   • If your probe is an iQ or iQ Vet, please do not attempt to remove the cable.
5. Reset the probe: press and hold the battery indicator button for 10-15 seconds, or until the LEDs flash.
6. Reconnect the probe to your mobile device.

If your app still does not recognize your Butterfly device, contact Butterfly Support with the serial number of your probe as well as a screenshot of the error message and/or a detailed description of what you’re experiencing.
For reporting purposes, please state whether any patient or user injury, clinically significant delay in treatment or diagnosis, misdiagnosis or adverse event occurred as a result of this issue.

Not all presets and imaging modes are available everywhere. Check for the availability in your country.