Changing Billing and Payment Information

If you have purchased your device and membership via the Butterfly online store, you can make changes to your membership by logging in directly to the Butterfly store. 

Apple Purchases

If you have purchased your Butterfly membership through the Butterfly iQ app on your Apple device, the below instructions will not adjust the renewal settings for your subscription via the Apple store. Click here to view Apple's instructions on canceling subscriptions.

Direct Sales

If your device and/or membership were made via direct sales and you are interested in making membership changes such as canceling, reactivating or updating payment details, contact support and they will work with you to address your needs. 

Butterfly Store Purchases

Reactivate your Membership

If your subscription has expired, follow the following steps to reactivate your subscription:

1. Navigate to store.butterflynetwork.com on a desktop computer.
2. On the top right hand corner of the screen, select Log in.
3. Log in using your Butterfly credentials. 
4. If prompted, select your organization (the name of your Cloud account).
5. Click the avatar on the top right corner of the screen. On the dropdown, select My account.
6. From here, you will be directed to your account page. 
7. Select Reactivate to reactivate your membership.

Edit your Payment Details

1. Navigate to store.butterflynetwork.com on a desktop computer.
2. On the top right hand corner of the screen, select Log in.
3. Log in using your Butterfly credentials.
4. If prompted, select your organization (the name of your Cloud account).
5. Click the avatar on the top right corner of the screen. On the dropdown, select My account.
6. From here, you will be directed to your account page. 
7. At the bottom of the page, you will see the credit card information we have on file under Payment method. This card will be billed when your account is up for renewal. To change the card, select Edit.

Turn Membership Automatic Renewal On or Off

Probe owners can opt out of automatic membership renewal. If your membership expires, you would retain access to saved studies, but would not be able to save new studies, and would lose access to software and services that are only available to subscribers, such as Pulsed Wave Doppler, the Education Portal, M-Mode, and team collaboration tools. The probe would only operate in a live view mode and your membership would revert to a basic membership.

1. Navigate to store.butterflynetwork.com on a desktop computer.
2. On the top right hand corner of the screen, select Log in.
3. Log in using your Butterfly credentials.
4. If prompted, select your organization (the name of your Cloud account).
5. Click the avatar on the top right corner of the screen. On the dropdown, select My account.
6. From here, you will be directed to your account membership page. Under ‘Your plan’ you will see details about your membership and a link to ‘Cancel membership.’
7. Clicking ‘Cancel membership’ will take you through the steps to cancel the automatic renewal of your membership. 
8. This flow will also give you the opportunity, if you’re interested, to choose to renew with the Pro Custom membership, which gives you the option to choose features that are most important to you. For Pricing details and a thorough summary of features available at each membership level please click here.

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